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Client Services Manager
| Location: | For. McMurry, Alberta, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 17th Jun 2010 |
| Closing Date: | 15th Jul 2010 |
| Posted By: | Harris Canada Systems, Inc. |
| Details: | |
| Client Services Manager Client Services Manager - Canada, Alberta, Calgary Job Code: RFCD06101029 Harris RF Communications is the leading global supplier of secure radio communications and embedded high-grade encryption solutions for military, government and commercial organizations and a leading supplier of assured communications systems and equipment for public safety, utility and transportation markets, with products ranging from the most advanced IP voice and data networks to portable and mobile single- and multiband radios. Job Description: Supervise Customer Service team in meeting overall defined objectives. Maintain processes and procedures to ensure customer satisfaction and the objectives set to maintain customer service. Schedule, coordinate and supervise employees in the installation, testing, commissioning, troubleshooting repair and maintenance activities as related to Harris products and auxiliary equipment according to company practices. Provide feedback to Operations/Regional Service manager on a regular basis. Communication and face to face visits with our customers on a routine basis are an essential part of the Client Services Managers responsibility. Will work in conjunction with the Operations/Regional Service Manager in managing operation of the Harris Facility providing customer service, revenue generation and cost stewardship to meet or exceed corporate goals. Provide feedback and input to RSM on Performance Reviews, participate with Operations Manager and RSM in Performance Improvement Plans. Participate in detailed planning and scheduling of projects, project meetings, etc. Complete and submit accurate schedules, weekly attendance reports and month-end reports on time. Ensure that safety practices are being followed at all times. Qualifications: B.S. Degree, preferably an engineering discipline 3-5 years of experience as Manager in customer service or service shop environment Valid drivers license 3 years experience with LAN and/or WAN operations 3-5 years experience with MS office applications (Window, Excel, PowerPoint, Word) Minimum 5 years supervisory experience leading technicians and office personnel. Preferred Additional Skills: Experience planning, maintaining records, completing reports Strong Organizational skills Presentation skills are desirable Experience in Land Mobile Communications a plus Experience working and communicating with Vendors, Sub-Vendors, Sub-Contractors and co-workers By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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