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TW Customer Service Representative

Location:Fort McMurray, Alberta, Canada
Job Type:Permanent
Posted:30th Nov -0001
Closing Date:1st Jan 2010
Posted By:Ontario Teachers Insurance Plan
Details:
TW Customer Service Representative

ABOUT TW
TW Insurance Brokers Inc. is committed to selling and servicing tailored insurance products to meet the unique needs of the members we serve. We specialize in providing home and auto solutions for individuals, employee groups and associations. Working at TW means putting our members' needs first. That's why we take care to recruit employees who share both our commitment to service excellence and our dedication to meeting the distinct needs of our members.

BE PROUD OF WHERE YOU WORK
The foundation of our vision and mission is respect, relevance and rewards. These values define how TW employees treat each other, our insured members and our business partners. We believe TW is a great place to work, offering competitive salaries, excellent benefits and a people oriented work environment. We are currently seeking the following professional to join our organization.

Customer Service Representative
As a member of TW Insurance Brokers, you will be responsible for assisting members. This includes providing product and service information, resolving member complaints, and assessing risk for automobile and property policies.

Job Responsibilities:
1. Directs or responds to telephone and e-mail inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risk according to binding requirements, and answering general account inquiries.
2. Resolves product and service problems. This includes clarifying member complaints, determining cause, selecting and explaining the best solution, expediting correction, following-up to ensure resolution, and making recommendations to management as required.
3. Attracts potential members, which includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
4. Files documents and records of insurance transactions and maintains and updates current rate manuals for all markets as received, including new coverage announcements.
5. Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management as required.
6. Provides quality service while adhering to customer service standards and keeps information confidential to protect operations.
7. Performs other duties within competence, as assigned.

Qualifications:
1. A secondary school diploma.
2. An AIC licence.
3. CAIB 1 or CAIB 2A or a minimum of three courses towards AIIC/CIP designation, including Principles & Practices, Property 1 and Automobile.
4. A minimum of one year’s experience in personal lines, automobile and property insurance.
5. Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
6. Excellent problem solving skills and ability to handle customer issues in a pleasant and positive manner.
7. Superior time management, project management and organizational skills to manage competing priorities.
8. Intermediate knowledge of Microsoft Office Suite applications and knowledge of TAM would be an asset.

How to Apply
TW Insurance Brokers offers a highly competitive compensation and benefits package. If you are interested in this position, please apply by Tuesday, August 31, 2010 using the Careers link at otip.com

TW is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest; however, only candidates selected for an interview will be contacted.
 
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